Our SHEQ Commitment
iTMaster feel that Safety; Health; Environmental concern and Quality are a vital part of the way to do business, taking personal responsibility for the quality of the work produced and striving to continually raise the bar in terms of efficiency and commitment to excellence. These commitments are incorporated in the Integrated Management system complying with the requirements of ISO 9001: 2008; OSHAS 18001:2007 and ISO 14001:2004 International Standards.
In this environment, the safety of employees, clients and contractors as well as the communities in which iTMaster operate is of paramount importance. The health and safety of people is something that cannot be left to chance, and it is vital that all incidents or threats to the wellbeing of employees are minimized. These commitments are enshrined in the SHEQ Policy and Risk based approach adopted by iTMaster.
All staff have the necessary training and equipment to allow them to perform their work with minimum risk and in a safe environment. All equipment is maintained for optimal performance and all procedures ensure that the work environment remains a safe one (Occupational health and safety (OHS) is part of every employer’s legal, moral and management obligation, it is an investment, a cost saver, productivity booster, skills retainer and sustainability insurer).
iTMaster strives to protect the environment in each project undertaken and every product and service provided, endeavoring to implement solutions and engage in operational activities that have minimal environmental impact.
Implementing the PDCA Cycle
The ISO 9001:2008 standard suggests that a process approach is taken to quality management systems, and is based on 8 Quality principles.
- Customer Focus
- Involvement of people
- Process Approach
- System approach to management
- Continual Improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
The key concept underpinning the standard is the PDCA cycle. ISO 9001:2008 promotes a Process Approach to Quality Management, and the PDCA cycle can be applied to all processes.
It is a 4 step management or project management tool made popular by Dr W. Edwards Deming, who is considered by many to be the father of modern quality control.
PDCA is the very first, fundamental tool as it mainly does three things:
- Enables you to continually change and amend what you are doing in order to achieve higher quality in your results so that your processes continually increase in efficiency.
- Allows you a clear vision of your project status.
- Assists you in managing your work logically and systematically.
Simply put, PDCA is an iterative four-step management method used in business for the control and continuous improvement of processes and products.
PDCA is easy to understand and easy to implement as long as you keep track of the stage you are in.
Identify and analyse the problem and establish the objectives and processes necessary to deliver results in accordance with the required output (called the targets or the goals). By establishing output expectations, the completeness and accuracy of the specifications are also a part of the targeted improvement. When possible, start on a small scale to test possible effects of the planning cycle, identify your goals, delegate work properly and set a clear action plan with key milestones or objectives in order to track the deadlines. Document your plans in order to analyse effectiveness later.
Develop and test a potential solution by implementing the plan, execute the process, make the product or deliver the service, collect data for charting and analysis in the following “CHECK” and “ACT” steps. Once you have your plan – Do it! As no plan is ever completely perfect, list problems as you encounter them, and record your response to them.
Study the actual results (measured and collected in “DO” above) and compare against the expected results (targets or goals from the “PLAN”) to ascertain any differences. Look for deviation in implementation from the plan and also look for the appropriateness and completeness of the plan to enable the execution, i.e., “DO”. Charting data can make this much easier to see trends over several PDCA cycles and in order to convert the collected data into information. Information or data is what you need for the next step in order to “ACT”.
Once the project is complete, assemble a team meeting / feedback session in order to compile the list of problems and solutions everyone has encountered. Share the information with the team so that everyone knows and understands how to avoid these problems if they reappear.
Once your potential solution has been developed and checked, it can be implemented. Request corrective actions on significant differences between actual and planned results. Analyze the difference to determine their root causes. Determine where to apply changes that will include improvement of the the process or product. When a pass through of these four steps does not result in improvement, the scope to which PDCA is applied may be refined to plan and improve with more detail in the next iteration of the cycle, or attention needs to be placed in a different stage of the process. You now know the root causes of the problems, now fix them.
Then you repeat step 2 (DO): again, with new information and knowledge. Thus you repeat another cycle of Plan-Do-Check-Act.