Coming from an all-rounder background our team of analysts and strategists can provide comprehensive services and reporting in:
IT Master Systems Plan, IT Strategies, Architecture auditing and consulting
From understanding our customer’s business strategy, business pain points and analysis of customer requirements, our team collaborates in defining your IT strategy including the most effective solutions and how they fit into current and future scenarios. Developing an IT Master Plan that will support and enable your company’s business strategy; will be achieved through the optimal organizing, planning and directing of IT resources as per the business’s strategy document.
The main focus shall be on information, systems and related ICT technologies in support of the business and its’ growth. These shall be identified by means of an information-needs analysis, defined in terms of data and functions involved, prioritized by means of strategic importance and the existing information systems and technology support. The top priority systems shall then be scheduled according to interdependency and business’s priorities and budget availability.
The Master Plan/ IT Strategy will act as an enabler and support infrastructure of the Business strategy to ensure business sustainability.
Performance and Process Management, Analytics and Intelligence Dashboards
Changes in social and business practices, fuelled by rapid advances in technology and the growing push toward customer centricity in a global business model as well as the drive to become more effective, are driving significant new demands in business solutions that require much greater flexibility, functionality and integration than ever before. iTMaster offers specialist strategic process development and optimisation consulting services that facilitates the leadership team and assists the business in creating a strategic technology route that will enable the Company’s strategy and, thus, create a competitive edge in the markets within which the company operates.
QPR Collaborative Management Software solution – fully supports the implementation of performance management and process performance management principles. QPR enables organizations to successfully plan, implement, communicate and commit people to collaborative performance management.
Private and public sector organisational challenges and pressures such as increased cost, time and quality, increased competition, faster time to market and staff reductions brings organisations to the realization that a good strategy for success is not enough. Great effort has to be put into activating the strategy as well as making the strategy operational so that it is successfully communicated and understood by the organisation as a whole.
Even then, a great strategy is not enough. Significant performance benefits can be reached by both public and private organizations implementing a collaborative strategic management framework.
Organizations now realize that the operational every day process activities and actions supporting the organizational strategy and strategic objectives are essential to the successful implementation of their performance measurement system.
Real-time information is vital in your decision-making, but useless if you cannot get an overview of what you have “at a glance”. Our at-a-glance dashboards are created for the ultimate in user friendliness.
End-to-end Project Management
Our project management approach is based on the PMBoK/PRINCE2 framework. A certified project manager will also be part of our project management team to conduct regular audits on our project managers and our project management process to ensure compliance to the project.
System Development, legacy system integration, systems implementation
Having a team who understand the enterprise from end-to-end and who have worked hands-on in every platform is invaluable when disparate technologies are required to communicate and work together. We have a core team and strategic alliances to ensure that you get single vendor accountability, customer focused systems and support.
Disaster Recovery, business continuity, rescue strategies
Development of a Business Continuity strategy and Disaster Recovery plan is crucial to ensure any company’s continuation of services, and Business Continuity Management (BCM) ensures the uninterrupted provision of such services.
Business Continuity Management is an on-going process with several different but complementary elements. Planning for business continuity is a comprehensive process that includes disaster recovery, business recovery, business resumption, and contingency planning.
Unified Communications, Network Installation, Efficiency Analytics, design and implementation
As all communication today is done though some form of network infrastructure (LAN, WAN, Hardware, satellite) it is essential that your planning and installation needs to be of the highest quality to ensure no interruption of communication and business activities.
Very much like designing a giant traffic system for a metropolis, our network designers begin by creating a priorities table, then analyzing the trends of traffic flow through your system, create redundancy and flexibility – the result is an uncongested system that is utilized optimally.
Our solutions include the following:
- Telephony and voice
- Network management
- Design and Implementation
IT Corporate Governance and IT-Policy development
As legislature changes and financial points fluctuate, the systems that are the lifeblood of your enterprise should be enabled to update timeously and/or switch to alternated protocols when prompted by an “event”. Security risks pose an unending requirement for defence of your IP.
The full risk spectrum analysis can be run in a short period of time as we have developed protocols and methodologies over time.
Our Corporate Governance framework developments are based on COBIT and ITIL principles, taking into consideration the King III and ISO 27001 Management system to ensure compliance and quality of information management and security.
Cloud Solutions Architecture
Having your business critical systems hosted with an external hosting company can maximize the flexibility on performance and accessibility needs. Cloud solutions like these can become the absolute core of your IT infrastructure and this will enable your organization to be more productive than ever before.
Designing the architecture involves all your business units to ensure a seamless migration process and integration to your on-premises infrastructure. Hybrid solutions like this can be very complex to implement, for this reason we always use the OEM prescribed best practices and top level engineers to achieve the best possible results.
In today’s economy and culture to drive down costs, converged solutions is the perfect answer. With your servers, storage and networking segments in one rack your organization can save immensely on cooling, electricity, fire suppression and other overhead costs. Cost saving is not the only benefit. The simplification of your IT administration processes causes a huge boost in productivity and the quality of tasks performed.
Unified communications are where everything comes together. Whether you are in the Bahamas for business, at home with your family or in your office, you can always keep an eye on the operations at the office if you have an optimally configured unified communications system. iTMaster can develop integrated systems to suit every organization’s needs. Your emails, phone calls and any other communication channels you use will follow you.